Refund policy

We comply with the Australian Consumer Law

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Products are of acceptable quality, fit for purpose and match the description we provide on our website. You will have the right to have a Product repaired, replaced or refunded if it doesn’t meet a consumer guarantee. You also have the right to the reasonable costs of any return postage.

Except as required by law, we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds where a problem with the Products is due to your misuse, failure to comply with our instructions, where you fail to take reasonable care, or where you fail to provide us with adequate information. We do on occasion, at our sole discretion provide refunds for changes of mind. Please contact us at hello@fredrickthefox.com.au to request your refund.

If we need to cancel your order we will provide a refund

Except as required by law, all sales for our Products are non-transferable and non-refundable. On occasion we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. In some instances, where we cannot fulfil part of your order, we will call you and ask if you would like a replacement or substitution product or refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors without permission. We do not provide refunds except as required under the Australian Consumer Law.